Breathe Easy with ICT Product Warranty Repair: Introducing the EOR Service
- Tron Chan
- Jan 30, 2024
- 2 min read

Imagine this: your Vietnamese customer needs warranty service for their high-tech ICT product. But you, the international distributor, are miles away, and they lack the export license to send it back. Frustrating, right? Well, fret no more! Enter the Exporter of Record (EOR) service, your one-stop solution for seamless cross-border warranty repairs.
Here's how it works:
Your customer encounters an issue: A Vietnamese end user experiences a hiccup with their ICT products. No need to worry about export hassles! Let them know about your EOR service.
Effortless export: We take care of all the export paperwork and customs clearance, eliminating the need for an export license for your customer. This ensures your product reaches your repair facility swiftly and legally.
Smooth re-importation: Our Importer of Record (IOR) service handles the return journey, clearing customs effortlessly and returning your product to your happy customer.
White-glove treatment: We go the extra mile! Let us professionally deliver and set up the repaired product at your customer's site, ensuring a seamless and satisfactory experience.
Beyond convenience, the EOR service offers several advantages for ICT products:
Reduced turnaround time: No more delays due to customs paperwork or licensing issues. Fast repairs mean happy customers!
Simplified logistics: We handle everything from pick-up to delivery, saving you time and resources.
Cost-effective: Avoid the hassle and expense of managing exports and imports yourself. Our expertise streamlines the process.
Expert compliance: Rest assured, we navigate complex customs regulations and ensure the book does everything.
Challenges to consider:
Original import documents: Retrieving the documents from the initial importation might be required for customs clearance.
Strict timeline: Planning and coordination are crucial due to the tight turnaround between export and re-importation.
But don't let these challenges deter you! Our experienced team is here to guide you every step of the way. We'll work closely with you to ensure a smooth and successful warranty repair process for your Vietnamese customers.
So, embrace the power of the EOR service and say goodbye to cross-border warranty woes!
Contact us today to learn more and breathe easy, knowing your customers are well cared for.
Comments